A-Cosmetics - Contact

TERMS OF USE: General Terms
General Terms
Dear customers,
We would like to kindly ask you to carefully read following conditions, before using our services. Each visit to our web site, as well as shopping, means that you have read these conditions and that you agree with them fully. If you don’t agree with following conditions, we would like to ask you not to use this web site. Company ANJA COSMETICS D.O.O. is the rightful owner of this web site and it has the right at any time to update, change, delete or to modify in any way ground rules, regarding compliance with new regulatory or legal measures.
ANJA COSMETICS D.O.O. would like to welcome you to web site
www.a-cosmetics.net.
a-cosmetics.net< allows you to use services and contents of this web site according to stated conditions of use. Conditions of use are applicable on all contents and services of a-cosmetics.net and are binding for each user. Entering any part of the web site, it is considered that all users accept the use of this web site, only for personal use and at their own responsibility, and that they are familiar with below stated conditions of use:
- General terms
- Rights of intellectual property
- Personal data
- Content that user is forwarding
- Usage of the web site content
- Private policy

GENERAL TERMS
If you decide to enter this web site outside of Serbia, you are doing that on your own initiative and it is founded that you are responsible for respecting valid local lows. All conditions are regulated and they are being interpreted in accordance with the law of Republic Serbia and principles of resolving the disagreement of laws won’t be applicable. In case of any dispute with ANJA COSMETICS D.O.O. involving web site a-cosmetics.net, as well as all contents and materials on it, jurisdiction is Commercial Court from Novi Sad and all International Courts that are dealing with protection of rights of intellectual property.; Intelectual Property Rights
Intelectual Property Rights
INTELECTUAL PROPERTY RIGHTS
a-cosmetics.net has copyrights on entire content (website name, logo, texts, pictures, photos, videos and audio materials, database, software, programming code). Web site represent protected copyright act in accordance with law of intellectual property.
Copying, distribution and use of content on website, partially or entirely, in any form, for other purposes (private or commercial) is strictly prohibited. Also, except mentioned, user is forbidden to use any of the website content, partially or entirely, without a previous written permission of the copyright owner. It is allowed to use website in informational purposes only, according to the terms of use.
Anja Cosmetics D.O.O. has every rights and special permits for use and publishing content on website a-cosmetics.net, that has been taken over by third party, the independent producers.
Unauthorized use, copying or any kind of distribution any part of website or content (website name, logo, texts, pictures, photos, videos and audio materials, database, software, programming code), without permission of the copyright owner, is considered to be copyright infringement and it subjects to lawsuits. For violation any part of terms of use is competent commercial Court in Podgorica, as well as all international courts, which area of expertise is copyrights protection.; Personal Data
Personal Data
USER PERSONAL DATA
Personal data that you forward to website a-cosmetics.net, while register in purpose of accessing the pricelist and online purchases, will be treated in accordance with document of privacy on web. A-COSMETICS D.O.O. is able to collect personal data about web user. In accordance with informatics files and freedom law, modified and supplemented, user has rights to access, change, as well to erase their personal data. In order to exercise their rights, the users can refer to the e-mail: office@a-cosmetics.net or by telephone:
Podgorica tel: +382 (0) 68 049 080
Budva tel: +382 (0) 68 039 080
Herceg Novi tel: +382 (0) 68 019 080

While you are entering your personal data, you are obligated to provide true, accurate, valid and complete information (and as long as you use our account on the web site, to update those information so they can be accurate, valid and complete).
You are responsible for maintaining confidentiality and security of your username, password and account, and will be responsible for all activities that happened on account that is protected by your password, as well as all usage of your username and password, whether you are, or not authorized other person. You agree to notify ANJA COSMETICS D.O.O. about every unauthorized use of your password, and every other violation of website security.
You agree that you are not using the website to violate local, republic and international laws and other law acts (files, documents). You agree that you are not representing yourself as other person or entity or on any other way false represent your connection with person or entity.
It is forbidden you to influence or obstruct the web site, server or networks related with web site. You agree not to use programs for data mining, robots or similar methods for collecting or extradition data of web site. It is strictly forbidden to unauthorized access any part of the web site or any other account, computer system or networks connected with web site, through hacking, stealing passwords or misuse on any other way.; Materials Provided by User
Materials Provided by User
MATERIALS PROVIDED BY USER
Anja Cosmetics D.O.O. doesn’t want to receive from you confidential information that cannot be freely disposed. Every material, information or other statements that you transfer or send will not be considered confidential or those ones that cannot be freely disposed. A-cosmetics.net doesn’t have any obligations for these statements. Our employees can copy, reveal, distribute, apply in any other way use these statements, as well as data, pictures, sound, text and all other materials contained in them for any kind of commercial and noncommercial purposes.
It is prohibited to post or transmit to the web site or from it, any unlawful, threatening, abusive, libelous, defamatory, pornographic or other content and materials that are in violation of any law.
Anja Cosmetics D.O.O. may suspend, temporarily suspend or modify your account or access the website or parts of the website, without notice, for any reason.
Of course, this data set does not include your personal information. They are in accordance with our Privacy Policy, we use for internal use only, do not disclose to any third parties, but we use solely for the purpose of processing your online orders.; Use Of Content
Use Of Content
USE OF WEBSITE CONTENT
Alexandar D.O.O. endeavors to publish and update the content of the web site and to provide customers with accurate information. However, Alexander D.O.O. cannot guarantee the accuracy, precision or comprehensiveness of the data that exist on the website. All content and information on the web site are designed only for informational purposes. In providing information about products, Alexandar D.O.O. partly relies on the description of the products made by manufacturers and third parties. It may happen that the material on this website has technical inaccuracies or typographical errors. Alexandar D.O.O. disclaims all warranties of any kind (including, but not limited to, express, implied or statutory) as to the accuracy, completeness, reliability content and information on the web site. We do not endorse any advice that you came through the web site.
Alexandar D.O.O. has put every effort to display the colors of products on the website as accurately as possible. However, the actual colors you see are dependent on many factors including screen used and its calibration or monitor settings. Alexandar DOO does not guarantee that the display of any color is accurate. If you are for any reason unhappy with your experience in using the Web site, please contact us at: [email protected] or by phone: +381 21 455 558
ACCESS TO THE WEBSITE
Alexandar D.O.O. strives to provide continuous access to the website, without obligation. It is noted that for the purposes of maintenance, synchronizing data, installation and all other actions technical requirements, access to the web site can be disabled. Alexandar D.O.O. is not responsible for the inability to access the website, or for the consequences to the user that may result from it. By using the Web site, you accept full responsibility for any damage caused by downloading the documents and contents of the web site.
Alexandar D.O.O. shall not be liable for any direct or indirect damages caused by outages, faults and defects on the website. Alexandar D.O.O. shall not be liable for any personal injury, lost profits or other damages arising from the inadequate use of the Web Site.
MANUALS FROM THE WEBSITE
Each user must have permission to use content from the web site, which is not exclusive, and that is for private use. In this respect, the user is forbidden to copy or reproduce the content partially or entirely, by any means and in any format, now and in the future, to translate the application into another language or dialect, or to adjust an application or site that has any means other than the use of which he is authorized under this instruction. Alexandar D.O.O. is not responsible for the direct or indirect consequences and damage that can lead to inaccurate information or piracy.
Alexandar D.O.O. does not assume responsibility for the result of the advice that are given to the user. Alexandar D.O.O. makes no warranty, express or implied, and assumes no responsibility for the implementation of Council and the application of the product. They are given in terms of the instructions for use and must be verified by a qualified person. For further information or in case of any doubts, the user can contact the following address: [email protected] and by phone: +381 21 455 558.
LINKS POSTED ON THE WEBSITE
The links that are on our Web site may take the user to the websites of various associates, or independent producers solely to facilitate the work. If you use these links, you will leave our web site. Alexandar D.O.O. does not control the websites of independent producers and companies and is not responsible for any of these links, or their content. Therefore, we do not endorse or make any representations about them, or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the links that are connected to our website, you do so entirely at your own risk.; Privacy Policy
Privacy Policy
PROTECTION OF PRIVACY DATA
Personal data that you forward to the website Alexandar-cosmetics.com, for registration in purpose of access to the price lists and Online purchases orders, will be treated in accordance to the Privacy policy on the web. In order to successfully process your order, we need your first name, surname, address, e-mail and telephone number. With the help of these data, we will be able to deliver your goods, as well as to inform you about order current status. We commit ourselves to keep all our costumers privacy protected.
We collect only a necessary and basic data about users, and data necessary for the business and informing users in accordance with good business customs and in order to provide quality services. We give customers choice, including the possibility to decide if they want to be removed from the mailing lists or not. All user data are strictly protected and are available only to employees, which they need for professional purposes. All employees at Alexandar D.O.O. are obligated to respect basic acts of privacy. We obligate ourselves that collected data are not used in any other purpose, and not be forwarded to other parties.
Besides specified, we collect, analyze and process data about products that our visitors require and buy, as well as the data about visited websites. Those data are used to improve our offer and appearance of our website pages, to make ability of easier usage and ordering.
COOKIES
Website Alexandar-cosmetics.com uses Cookies. Like it is usual on every internet site, for registration it is necessary that you approve Cookies. Cookies are standardly included in most of the Internet searching programs. Cookies represent small files that have been stocked on user computer for the purpose of easier navigation on the site and for personalized services. In order to benefit from a set of functions on the website, it is recommended to set your browser to accept cookies. Cookies do not include data that can identify you, and they are designed so that only Alexandar D.O.O. can use them. Cookie is textual file that has been placed on your hard disc by the web server. Cookies could not be used to start the program or to deliver virus to your computer. Cookies are uniquely assigned to you, and can only be read by the web server in the domain by which you’ve received them. Basic purpose of the Cookies is to provide benefits that can save you time during the visit on our website.
USERS CONSENT and CHANGE OF TERMS OF USE
Using our Web Site complies with user's consent to these terms. Alexandar D.O.O. reserves all rights to amend the Terms of Use, in terms of compliance with new regulatory or legislative measures and shall be deemed to have been accepted by the user without any reservations. Alexandar D.O.O. may revise these Terms at any time by updating this document. Conditions are binding on all users and it is considered that each user is familiar with it.
YOUR ACCOUNT
If you are using Alexandar-cosmetics.com you are responsible for maintaining the confidentiality of your account and password you received when registering on the website. Using Alexandar-cosmetics.com website, you are responsible for all activities that occur by your account and your password. We reserve the right to refuse service, terminate account, or cancel your order, if we find that they are not in compliance with Terms of Use. The information that you provided in purpose of registration on Alexandar-cosmetics.com we will use for the realization of orders and establishing business contacts and will not be used for any other purpose or in any way transmitted or sold to third parties.; Technical Support
Technical Support
COMPUTER EQUIPMENT / OPERATING SYSTEMS
Web site www.alexandar-cosmetics.com is available for all computing devices for general or personal purpose, desktop or laptop, which are using some of the following operating systems: Microsoft Windows, Mac OS, Linux, Free BSD and others.
WEB BROWSERS
Access to the website www.alexandar-cosmetics.com is enabled through computer programs (browsers), such as: Mozilla Firefox, Opera, Google Chrome, Apple Safari, Microsoft Internet Explorer, etc., Direct typing in a link to our web site or by specifying key words in some web browsers: Google, Yahoo, Ask, AOL, Bing, Netscape and others.
TABLET DEVICES / MOBILE PHONES
Website www.alexandar-cosmetics.com can be accessed through all the tablet devices and mobile phones, which are used by some of the following operating systems: Android, iOS, Windows. Web site is adjusted for the use of all devices that are often used. It’s accessible in any screen size device, or any resolution of the screen.
SCREEN SIZE / RESOLUTION
On desktop and laptop computers, the web site is accessible on different screen sizes, which are expressed in inches: 12 ", 15", 17 ", 19", 21 ", 22", 24 " etc.
The recommended screen resolution at which the appearance of the website www.alexandar-cosmetics.com is optimal is width of 1200 px.

CUSTOMER SERVICE

Dear customers,

If you have purchased any device from our offer, and you have a problem with it (within the warranty period or beyond), our service department is here to help you. You can contact our customer service every day from 08h to 20h and Saturday from 08h to 15.30h, at the following phone number +382 20 671 379

Direct lines for complaints and service are:+382 20 671 379

Anja cosmetics D.O.O. guarantees the quality of products from its product range (assortment). The warranty period for all electrical devices from our product range is 2 years from the date of sale printed on the receipt. All products are original brands and conform to the specifications listed on the website or in the instructions for use.

The provider of guarantee, in the warranty period, at its own expense, provides troubleshooting and product defects arising from mismatches actual with prescribed, more specifically declared quality product characteristics. In case of failure of this obligation, the provider of the guarantee will replace product with new one or return money to the buyer.

The buyer loses the right of warranty if the defect is caused by not following the instructions given for use, and if the product has been repaired by unauthorized persons.

In order to avoid misunderstandings, during the delivery, it is the seller and the buyer duty to review the product and to indicate possible mechanical damage, in which case the product will be replaced.

After a certain period of use, the product stops working within the warranty period or beyond, please let us know about it. Please be sure to keep the fiscal receipt for the duration of the warranty period, because without it you will not be able to achieve the warranty terms. In case we are not able to repair or replace the complaint product with new one cause of sellout, we will refund your money. The deadline for refund and determining the authenticity of what has the customer stated during the returning goods is 21 days from receiving goods to the service.

To obtain the right to claim it is necessary to:
- Defect (malfunction) of the complaint product you can report to the customer service at the phone number 020 671 379, which will refer you to the further procedure.
- Complaint item must be delivered in original packaging with all the components / documentation.
- You need to submit for review a fiscal receipt as proof of purchase.
- You need to write a concise description of the defect.
- All information about the status of a product that is on service the customer only receives from customer service.

PRAVO NA ODUSTAJANJE OD UGOVORA SKLOPLJENOG NA DALJINU

Potrošač ima pravo da odustane od ugovora zaključenog na daljinu, odnosno izvan poslovnih prostorija u roku od 14 dana, bez navođenja razloga. Potrošač snosi direktne troškove vraćanja robe. Potrošač je odgovoran za umanjenu vrednost robe koja nastane kao posledica rukovanja robom na način koji nije adekvatan, odnosno prevazilazi ono što je neophodno da bi se ustanovili priroda, karakteristike i funkcionalnost robe.

Potrošač ostvaruje pravo na odustanak od ugovora izjavom koju može dati na posebnom obrascu za odustanak od ugovora zaključenog na daljinu, odnosno izvan poslovnih prostorija ili na drugi nedvosmislen način. Obrazac za odustanak od ugovora se može preuzeti na našoj internet stranici.

Preuzmite obrazac

Izjava o odustanku od ugovora kod ugovora na daljinu i ugovora koji se zaključuju izvan poslovnih prostorija smatra se blagovremenom ukoliko je poslata trgovcu u roku od 14 dana od trenutka zaključenja ugovora.

Izjava o odustanku od ugovora proizvodi pravno dejstvo od dana kada je poslata trgovcu.

Potrošač nema pravo da odustane od ugovora u slučaju:

pružanja usluga, nakon što je usluga u potpunosti izvršena ako je pružanje usluge počelo nakon izričite prethodne saglasnosti potrošača i uz njegovu potvrdu da zna da gubi pravo na odustanak od ugovora kada trgovac u potpunosti izvrši ugovor;
isporuke robe ili pružanja usluga čija cena zavisi od promena na finansijskom tržištu na koje trgovac ne može da utiče i koje mogu nastati u toku roka za odustanak;
isporuke robe proizvedene prema posebnim zahtevima potrošača ili jasno personalizovane;
isporuke robe koja je podložna pogoršanju kvaliteta ili ima kratak rok trajanja;
isporuke zapečaćene robe koja se ne može vratiti zbog zaštite zdravlja ili higijenskih razloga i koja je otpečaćena nakon isporuke;
isporuke robe koja se, nakon isporuke, zbog svoje prirode neodvojivo meša sa drugom robom;
isporuke alkoholnih pića čija je cena dogovorena u vreme zaključivanja ugovora o prodaji i čija se isporuka može izvršiti tek nakon 30 dana od dana zaključenja ugovora, a čija stvarna cena zavisi od promena cena na tržištu na koje trgovac ne može da utiče;
ugovora kojima potrošač izričito zahteva posetu od strane trgovca u cilju sprovođenja hitnih popravki ili održavanja; ukoliko prilikom ove posete trgovac pruži i druge usluge osim onih koje je potrošač konkretno zahtevao ili dostavi drugu robu osim delova za zamenu koji su neophodni za održavanje ili izvršenje popravke, pravo na odustanak od ugovora se odnosi na ove dopunske usluge ili robu;
isporuke zapečaćenih audio, video zapisa ili računarskog softvera, koji su otpečaćeni nakon isporuke;
isporuke novina, periodičnih izdanja ili časopisa osim pretplatničkih ugovora za isporuku ovih izdanja;
ugovora zaključenih na javnoj aukciji;
pružanja smeštaja koji nije u stambene svrhe, transporta robe, usluga iznajmljivanja automobila, usluga pripreme i dostavljanja hrane ili usluga povezanih sa slobodnim aktivnostima ukoliko ugovor predviđa konkretni rok ili period izvršenja;
isporuke digitalnog sadržaja koji nije isporučen na trajnom nosaču zapisa ako je izvršenje započelo posle prethodne izričite saglasnosti potrošača i njegove potvrde da zna da na taj način gubi pravo na odustanak od ugovora.

ORDERS: Online Orders
Online Orders
By registering on our website and logging into your account, you can get the possibility to place order Online from our product assortment.
HOW TO ORDER?
From the menu, select the desired item and click on the (button) "Order".
After the first item being ordered, the order is being formed, which remains active until you complete the ordering process. At any moment you can interrupt the ordering and continue it for several days, because the active orders will be open.
In process of ordering items, there is a possibility of viewing the current order status, where you can track amount of the ordered products, as well as the total amount of your order.
After selecting all the items that you are interested in, in the current order, click “Finish and order”. Then you will be able to check and modify your data, if there has been any changing (shipping address, contact phone number). Also, you will be able to choose the delivery and payment method.
Then, your order will be automatically forwarded to our sales department, who will contact you in proper time, to confirm all the details.
CONTACT SUPPORT
For any questions or problems while ordering, you can contact our sales department at:
Phone Number mob: +382 (0) 68 039 080 or +382 (0) 68 049 080 (every working day and Saturday day ) from 08:00 to 20:00
E-mail: [email protected]; Phone Orders
Phone Orders
Dear customers,

At any time, during the working hours of our sales department, on workdays from 08h to 20h and Saturday from 08h to 15.30h, you can call our CALL CENTERS
Podgorica tel:  +382 (0) 68 049 080 e-mail: [email protected]
Budva tel:   +382 (0) 68 039 080 e-mail: [email protected]
H. Novi tel: +382 (0) 68 019 080 e-mail: [email protected]
Bar tel:   +382 (0) 68 858 101 e-mail: upc.prodaja@hotmail.com
Veleprodaja tel:+382 (0) 68 029 140 e-mail: office@a-cosmetics.net

and verbally leave your order.

You need to know exact name or code of the item you want to order, and order quantity, in order to avoid confusion during the package sending. Also, it is necessary to leave your complete contact details (personal data) (name, address and telephone number) so your order could be properly realized.; Direct Orders
Direct Orders
Dear customers,
Complete products assortment is available at our stores:
>A-Cosmetics Professional
Budva, Obilaznica, Rozino bb
Tel: +382 33 466 272
Mob: +382 68 389 080
e-mail: [email protected]
fb: A-Cosmetics professional Budva
Instagram: acosmetics_montenegro
>A-Cosmetics Professional
Herceg Novi, Igalo,Save Ilića 8
Tel: +382 31 337 486
Mob: +382 68 019 080
e-mail: [email protected]
fb: A-Cosmetics professional Herceg Novi
Instagram: acosmetics_montenegro
>A-Cosmetics Professional
Podgorica, City kvart ul. Radoja Dakića 17
Tel: +382 20 220 984
Mob: +382 68 049 080
e-mail: [email protected]
fb: A-Cosmetics professional Podgorica
Instagram: acosmetics_montenegro
>A-Cosmetics Professional 2
Podgorica, Bulevar Bratstva i Jedinstva 31
Mob: +382 68 039 080
e-mail: [email protected]
fb: A-Cosmetics professional Podgorica
Instagram: acosmetics_montenegro
>Urban Pro Cosmetics
Bar, Jovana Stojanovića f1
Mob: +382 68 858 101
e-mail: office@a-cosmetics.net
fb: A-Cosmetics professional Podgorica
Instagram: acosmetics_montenegro
>A-Exclusive
Budva, TQ Plaza ,Mediteranska bb
Tel: +382 78 119 780
Mob: +382 68 079 080
e-mail: [email protected]
fb: A-Exclusive Instagram: acosmetics_montenegro
By visiting our stores it is possible to get all the necessary information and assistance about everything you are interested in as well as the opportunity to experience all the new products from beauty world.; Intelectual Property Rights
Intelectual Property Rights
INTELECTUAL PROPERTY RIGHTS
a-cosmetics.net has copyrights on entire content (website name, logo, texts, pictures, photos, videos and audio materials, database, software, programming code). Web site represent protected copyright act in accordance with law of intellectual property.
Copying, distribution and use of content on website, partially or entirely, in any form, for other purposes (private or commercial) is strictly prohibited. Also, except mentioned, user is forbidden to use any of the website content, partially or entirely, without a previous written permission of the copyright owner. It is allowed to use website in informational purposes only, according to the terms of use.
Anja Cosmetics D.O.O. has every rights and special permits for use and publishing content on website a-cosmetics.net, that has been taken over by third party, the independent producers.
Unauthorized use, copying or any kind of distribution any part of website or content (website name, logo, texts, pictures, photos, videos and audio materials, database, software, programming code), without permission of the copyright owner, is considered to be copyright infringement and it subjects to lawsuits. For violation any part of terms of use is competent commercial Court in Podgorica, as well as all international courts, which area of expertise is copyrights protection.; Delivery of Goods
Delivery of Goods
DELIVERY GOODS
Delivery of items that you ordered is processed in shortest possible time via courier service:
- “Daily Express” delivery service, which is also our recommendation as the safe and effective method of package delivery.
- "Post Express" official courier service of Post of Serbia, which has the option of sending packages abroad.
- Courier service of your choice.
Courier services will, in accordance with their working hours, deliver your shipment by the following principle:
- Orders received on workdays until 12h are being shipped the next business day.
- Orders received on workdays after 12h are being delivered after two business days.
- Orders received on Fridays until 12h are being delivered on Saturday.
- Orders received Fridays after 12h and weekends are being delivered on Tuesday.

PAYMENT METHOD
Goods payment is provided in following two ways:
- By invoices through the company account (for legal entities).
- Cash on delivery while taking packages from the courier.
CONTACT SUPPORT
For any questions or problems during the ordering you can contact our sales department at:
Phone Number: +382 68 04-90-80 (every day from 08:00 to 20:00 and Saturdays from 08:00 to 15:30 h)
E-mail: [email protected]

Contact

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General Terms

Intelectual Property Rights

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Materials Provided by User

Use Of Content

Privacy Policy

Technical Support

Price Lists

Registration

Products Review

Products Search

Your Account

Complaints and Service

Purchase Cancellation

Online Orders

Phone Orders

Direct Orders

Intelectual Property Rights

Delivery of Goods

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